Refund Policy

At www.otgreservation.com, customer satisfaction is important to us. This Refund Policy outlines the terms and conditions under which refunds may be issued for bookings made through our website or services.

1. General Policy

  • All bookings are subject to the refund and cancellation policies of the respective airlines, hotels, transport providers, and tour operators.
  • Refund eligibility depends on the type of service booked and the time of cancellation.
  • Service fees charged by www.otgreservation.com are non-refundable unless stated otherwise.

2. Cancellation by Customer

  • Cancellation requests must be submitted in writing via email or through our official contact channels.
  • Cancellation charges will apply as per the service provider’s policy.
  • Any applicable taxes, service charges, convenience fees, and payment gateway charges will be deducted from the refund amount.

3. No-Show Policy

  • No refunds will be provided in case of no-shows, late arrivals, or unused services.
  • Partially used services are non-refundable.

4. Cancellation by Service Provider

In the event of cancellation by airlines, hotels, transport operators, or tour organizers, refunds will be processed according to their refund policies.

www.otgreservation.com is not responsible for compensation beyond the refunded amount received from the service provider.

5. Force Majeure

We are not liable for refunds due to events beyond our control, including natural disasters, weather conditions, strikes, pandemics, government restrictions, or other unforeseen circumstances.

Refunds in such cases will be subject to the policies of the respective service providers.

6. Refund Processing Time

  • Approved refunds will be processed within 7–14 working days, depending on the payment method and bank processing times.
  • Refunds will be credited to the original mode of payment used at the time of booking.

7. Non-Refundable Services

The following services are generally non-refundable unless specified otherwise:

  • Promotional or discounted bookings
  • Last-minute deals
  • Special event packages
  • Customized or tailor-made tour packages

8. Refund Disputes

Any refund-related disputes must be raised within 7 days of the scheduled service date. Requests raised after this period may not be entertained.

9. Policy Updates

www.otgreservation.com reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

10. Contact Us

For refund-related questions or requests, please contact us:

Email: contact@​otgreservation.com
Phone: +1 844 452 6777